The Icehouse - Leadership During Change

The economic impacts of the coronavirus are significant for many of us in the Kiwi business community. But we can adapt, develop resilience and find new opportunities. Let us show you how.

Stay Informed

The Icehouse

Support and offerings from The Icehouse

Advisory Funding

Funding for business advisory during Covid-19

Information and resources

Up to date information for businesses

A Helping Hand

We have nominated a dedicated emergency response team to coordinate our efforts to help New Zealand businesses.

As a business owner, startup founder or senior leader in a New Zealand business, you can reach out to the team for support with connections, advice and introductions.

Gavin Lennox
Group CEO
Raewyn Goodwin
Customer Relationship Partner
Darilyn Kane
Coaching and Advisory Lead

Ways to reach us...

Reach out to connect with our team and with other business owners and leaders. 

We are actively connecting the New Zealand business community together through:

You can also reach out to any of our dedicated emergency contacts directly for any urgent assistance by email or LinkedIn message:

The Icehouse

Support and offerings


At The Icehouse we've always believed that our community does best when we pull together. There are several practical ways that we are responding to the virus and the associated economic impact:

  • Adjusting our programmes to deliver virtually where possible and to reflect Ministry of Health Guidelines and/or exceed the guidelines to follow international best practices.
  • Connecting and advocating for our community to find and highlight resources, support and opportunities.
  • Rapidly creating new services and resources that can help businesses that are feeling the impact the hardest.

Business owners and leaders are consistently adapting to the ever changing needs of the market and their business at the various stages of maturity. Things are moving fast and the economic impact of coronavirus will flow through the economy. Kiwi entrepreneurs are resourceful and by working together we will find a way to survive and thrive.

Virtual Events

We are currently exploring options to provide large format events online for conferences, investment evenings and community events. Our technology team is working to provide online experiences that support your business growth and development.

Subscribe and stay tuned for updates.

Stay Informed

Regional Business Partner Network

 Covid-19 Advisory Funding

The COVID-19 Business Advisory Fund available through the RBP Network was limited and had been targeted at businesses seeking initial advice during Alert Levels 4-3. The level of demand has met the current allocation available. At this time, we are not sure if or when further funding will be available.
Further Advice:

Contact Your Local Growth Partner

How The Icehouse can help

Business Continuity Action Planning

  1. Review of your current business position in light of Covid-19 crisis – what is your current reality

  2. Create contingency plans / scenario plans to help businesses get through next few months and build their teams readiness and resilience to cope during a crisis.  E.g. delegated decision making if a business owner is incapacitated or unable to undertake normal business tasks such as payroll, who is authorised to do this?

  3. Document a 90 day action plan that focuses your business on the important things that you can control and influence in your business during times of uncertainty

  4. Utilising Virtual Workforce management tools to keep your business going

  5. How to choose and set up Remote working tools / tech platforms to communicate internally and externally with remote workforces, customers and suppliers.

Health & Wellbeing

  1. Communication – howto facilitate ongoing connections and create opportunity for staff to raise any issues, ask for help.

  2. How to facilitate daily team check ins – create opportunity for staff to raise any issues, ask for help? 

  3. Peer to peer networking – find support from other business owners in your region / network / alumni

  4. How to access EAP assistance programmes

  5. Utilising Video and social media platforms to keep connected with your clients and team 

  6. Gamification – simple but fun games that can be held virtually among work teams to help with staff engagement / morale / health & well being

  7. Tools and techniques to support personal resilience

Get your business financially fit to survive

  1. Triage current business financial position

  2. High level financial analysis of key numbers like free cash flow, payroll, accounts receivable / payable

  3. Review business process to ensure you are invoicing promptly and chasing up early

  4. Review terms of trade for casual / new jobs to same day / next day payment 

  5. How to defer non-essential business spend

  6. How to approach your bank for financial support, information gathering

  7. Financing options – debt facilities


  1. Employment law obligations with respect to restructuring / redundancy / change of work hours
  2. Review of current staffing overheads
  3. Leave liabilities
  4. Covid-19 leave obligations
  5. Government support and funding for employees

Marketing Strategy

  1. Review and refresh marketing strategy to improve agility in uncertainty

  2. Review and refresh brand and positioning

  3. Evaluate current and potential marketing channels and tools

  4. Leverage your lockdown learning and crisis response

  5. Identify opportunities to strengthen customer relationships and build loyalty

  6. Investigate partnership opportunities

  7. Maximise potential for return on marketing investment

Digital Enablement Strategy

  1. Create a vision for your digital transformation

  2. Assess current digital capability and identify gaps

  3. Leverage your lockdown learning and crisis response

  4. Identify relevant platforms and ecosystems such as CRM, ecommerce and digital marketing

  5. Identify talent and resource needs and potential sources

  6. Create a digital plan including prioritised actions to build capability

  7. Upskill on digital tools such as video conferencing, content management and social media

  8. Establish metrics and performance measures

Our Partners

Support and offerings

Orange Line

Xero is committed to standing behind small business during this challenging time. 

They’ve created this page to help support you, your people and your business through the uncertainty of the global COVID-19 outbreak. They’ve also set up a community space for their customers to share their experiences. They’ll continue to add useful resources and information to this page as they become available. 

Click for further information.


Orange Line

Callaghan Innovation is dedicated to informing and supporting their customers and New Zealand’s innovation community, especially at this challenging time. 

They have regular updates to some of their key services which include: 

  • Expert advice  
  • R&D funding  
  • Science and engineering services 
  • Innovation Skills programmes 
  • Events and workshops

 Click for further information.


Orange Line

BNZ are continually monitoring the latest COVID-19 advice from government and health authorities - and this page will be regularly updated.

Their priority is supporting our customers, communities and colleagues. 

We have a long-standing partnership with the BNZ and are happy to make an introduction to them if you would like to discuss your current situation and potential options they may have for you. 


These are some of the areas where they can offer support: 

  • Cashflow 
  • Reduction in business overdraft base rates 
  • Waiving all contactless debit transaction fees for SMEs 
  • Waiving all BNZ PayClip device fees 
  • Asset finance 
  • Online loans and overdrafts 

Our best advice for customers who are feeling the economic impacts of COVID-19 is to speak to the BNZ as soon as you can. 

Click for further information.

Orange Line

Chartered Accountants are at the forefront of helping organisations manage the challenges, including falling sales, managing cash flow and supply chain disruption. 

See their resource page for essential weblinks providing information on the disease and its impact on workplaces and businesses for members and their clients. 

Click for further information.

Information And Resources

Government agencies and NZ business specific resources


Government Financial Support

Further Financial Information For Businesses

The Icehouse Network - Offers and Resources

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